Security & Privacy Policy

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Last Updated: July 2026

At New Gate Hostel, we are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly.

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Secure Reservations

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When you make a reservation through our website, your personal information is transmitted using industry-standard encryption (SSL/TLS) to help protect your data during transmission.

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We implement appropriate technical and organizational security measures, including secure servers, firewalls, and access controls, to safeguard your personal information against unauthorized access, alteration, disclosure, or destruction.

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Payment information is processed through secure, PCI-compliant payment providers. New Gate Hostel does not store your full credit card details unless required by our authorized payment processor.

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Privacy Policy

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What Information We Collect

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Depending on the services you request, we may collect:

• Full name

• Email address

• Telephone number

• Nationality and country of residence

• Billing information

• Reservation details

• Special requests you voluntarily provide

• Information required by local regulations for guest registration

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When you browse our website, we may also automatically collect certain technical information, including:

• IP address

• Browser type

• Device information

• Operating system

• Pages visited

• Date and time of access

• Cookies and similar technologies​

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How We Use Your Information

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We use your personal information to:

• Process and manage reservations

• Communicate regarding your booking

• Respond to inquiries

• Provide customer support

• Comply with legal obligations, including guest registration requirements

• Improve our website and services

• Prevent fraud and maintain website security

We will only use your personal information where we have a lawful basis to do so.

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Cookies

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Our website uses cookies and similar technologies to improve your browsing experience, analyze website traffic, and enhance website functionality.

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You may manage or disable cookies through your browser settings. Please note that some features of the website may not function properly if cookies are disabled.

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Sharing Your Information

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We do not sell or rent your personal information.

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We may share your information only when necessary with trusted service providers who assist us in operating our website or processing reservations, such as:

• Secure payment processors

• Booking platform providers

• Website hosting providers

• Government authorities when required by applicable law

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These providers are required to protect your information and use it only for the services they provide on our behalf.

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Data Retention

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We retain your personal information only for as long as necessary to:

• Provide our services

• Fulfill legal and accounting obligations

• Resolve disputes

• Enforce our agreements

Once the information is no longer required, it is securely deleted or anonymized.

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Your Rights

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Where applicable under the General Data Protection Regulation (GDPR) and other privacy laws, you have the right to:

• Access your personal information

• Correct inaccurate information

• Request deletion of your personal information

• Restrict or object to certain processing

• Request a copy of your data (data portability)

• Withdraw consent where processing is based on consent

• Lodge a complaint with your local data protection authority

To exercise any of these rights, please contact us using the details below.

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International Data Transfers

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Your information may be processed or stored outside your country of residence where necessary for the operation of our reservation systems and website. Whenever international transfers occur, appropriate safeguards are implemented in accordance with applicable data protection laws.

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Third-Party Booking Platforms

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If you make a reservation through third-party booking platforms (such as Booking.com, Expedia, or similar services), your personal information is also subject to the privacy policies of those providers. We encourage you to review their privacy policies before making a reservation.

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Contact Us

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If you have any questions regarding this Privacy Policy or wish to exercise your privacy rights, please contact us:

New Gate Hostel
HaTsanhanim Street 3
Jerusalem 9120402
Israel

Email: hostel@notredamecenter.org

We are committed to providing a safe, secure, and trustworthy online experience for all our guests.

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